1 reviews | Active since Feb 2017
Cell C - Monthly Billing Incompetence
Been trying for over a month (since 05 August 2021) to get Cell C to sort out my monthly bill, as they Over-charged me ( basically 2 months premium) when I am NOT in arrears. Been speaking to people in the finance department , sending them my banking statement for the past 3 months, Everyone promises to resolve the issue, yet they just don't get back to me. Every one I speak to namely *** , THOBEKA HLONGWANE, Sbahle Jaca, DINEO MOKOENA just ignore my e-mails after resending multiple times.
Every day there is a new person from Cell C calling me telling me I'm in arrears , when I've specifically told them I've been busy to try an resolve this issue for over a month. Yet still NO ONE comes back to me with any feedback.
Unacceptable to have *********** people in these positions.
Cannot believe that a business of this size, can be this ***********.
Be sure to know that I will make my best efforts to buy myself out of this contract to move service providers.
Cannot deal with this level of incapacity.
Cannot believe that a business of this size, can be this ***********.
Be sure to know that I will make my best efforts to buy myself out of this contract to move service providers.
Cannot deal with this level of incapacity.
Thank you for your follow-up review.
Our team will contact you to provide assistance.
Regards
^MP
Thank you for your follow-up review.
Our team will contact you to provide assistance.
Regards
^MP
It's been 52 days ......
Please can you tell me how long your very sophisticated financial department takes to provide me with the correct billing amount when I've sent my banking statements to you over 5 times ??
My phone is still disconnected after 2 days , yet NO ONE from Cell C has contacted me in order for us to resolve this issue ??
It's been 52 days ......
Please can you tell me how long your very sophisticated financial department takes to provide me with the correct billing amount when I've sent my banking statements to you over 5 times ??
My phone is still disconnected after 2 days , yet NO ONE from Cell C has contacted me in order for us to resolve this issue ??