Cell C Month-to-month contracts are *********

My Cell C contract was due for an upgrade last year, so I waited it out as I was NOT planning on upgrading. In the middle of last year (May/June 2021) the time had come for my contract to end and I therefore visited Cell C Brooklyn Mall, where I downgraded my contract to a Pinnacle 3G Month-to-Month option. Meaning that I could at any time cancel the contract when needed.

The time has now come for me to move over to a Pay-as-you-go option. I phoned the call center for cancellations, where I was told that I still have 15 months left of a 24 month contract, or I have the option of paying an early cancellation fee of R2017.47. They call center claims the Cell C sent out an SMS in which they notified customers of this "change" being implemented on 1 November 2021. I did not receive this communication, nevermind agree to anything.

Cell C is still advertising month-to-month deals on their website. Does this mean that all month-to-month deals turn into 24 month contracts out of the blue? Nobody is willing to assist me as they all say this is above their level of employment.

I am furious at present as I feel this is not at all what I signed up for and *********. I should not have to pay an early cancellation fee on a month-to-month contract, that defeats the purpose of it.