Cell C month-to-month contracts a disgrace !!

I got a phone call from Cell C when I was due for an upgrade & one of their consultants confirmed with me that my contract is due for an upgrade. As there weren’t any suitable/decent handsets that I wanted at that time, the consultant suggested that I go for a month-to-month sim-only contract as my cell phone was still in good condition. With that being said, the consultant also informed me that I can cancel or upgrade my month-to-month contract anytime should there become a phone available that suits my needs without needing to pay any cancellation fee on my month-to-month contract as there was no commitment fee attached to the contract as it was purely a month-to-month contract. And I made sure with the consultant at that time (asking the consultant to confirm with me more than once) over the phone conversation that I won’t need to pay anything should I want to cancel or upgrade my month-to-month contract.

Last month (February 2022), as I saw a suitable handset advertised by Cell C to upgrade my month-to-month contract to a 24-month contract, I went to visit a Cell C store to upgrade my month-to-month contract. The consultant in the store responded to me that I need to pay a certain amount in order to upgrade my current month-to-month contract (which I arranged with the consultant over telephone conversation) to a 24-month contract. The consultant told me that Cell C changed my month-to-month contract to a 24-month contract without my authorization to do so & there’s nothing he can do about it as he also thinks this is unfair toward the customer. This is ridiculous as I never agreed to this clause/arrangement in the first place, now I have to pay a cancellation fee in order to upgrade or cancel my current month-to-month contract because Cell C added a new clause to my contract without my consent. If I would’ve been informed of this over the phone by the consultant who assisted me in upgrading my contract to a month-to-month contract, I would’ve never agreed to take out a month-to-month contract with Cell C in the first place.

Cell C consultants always inform their customers over the telephone that they record all their customers’ telephone conversations for security purposes, hopefully they can go back to this recorded telephone conversation that I’ve had with the consultant at that time & have this matter resolved ASAP as this new clause added by Cell C was not part of the contract I've agreed on at that time. This is **************** from Cell C!!