SK
Stephan K

1 reviews | Active since Sept 2019

25 Feb 2022, 14:54

Cell C Month to Month contract moved to 24 months without agreeing

I purchased 2 Month to Month contracts from Cell C on the 10th of January. The consultant said I can cancel any time, and the contract will come to an end after 30 days. When I tried to cancel both on the 25th of February, the consultant informed me that Cell C's terms and conditions have changed, and my contract was moved to a 24 month contract.

I never received any documentation informing me of the change, otherwise I would have cancelled. I never agreed to a 24 month contract, hence why I only took a month to month contract. I am also informed that all calls were recorded.

Can anyone please assist me in cancelling both my lines with Cell C?

I never agreed to a 24 month contract, and according to Consumer law, I cant be held liable.

0
Replies (2)
Cell C
Cell C's reply25 Feb 2022, 15:58
Official
Hi Stephan Kuhn

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance regarding the matter that you have raised. 

Regards
^MP 
SK
Stephan K's update02 Mar 2022, 12:54
Reviewer Update
Twitter came to my rescue. Posted on twitter, Social Media consultant phoned me, and cancelled my contract with immediate effect, without penalty.
The social Media department understands the situation, and resolved it without asking twice.