CELL C : MOBILE INSURANCE - UTTERLY DISSAPPOINTED

I am UTTERLY DISSAPPOINTED BY CELL C MOBILE INSURANCE. I submitted a claim almost 4 weeks ago. I had to follow up each and everyday in order for my claim to be approved, I don't want to dwell on services received when you call the call center number *** number. Fast forward to Friday 19/06/2020 when I receive an email confirming that my device will be sent to the cell c store I choose.

I was informed to wait 5-7 days. After not hearing from them till Friday 26/06/2020 I called the call center and I informed that they no longer have stock on my device hence no communication from them. I ask if I didn't call them then that means i would have waited until kingdom come cos there was no communication from them to tell me they no stock. The agent who was assisting me then informed me the devices they have on stock and I choose the device, NOW I HAVE TO WAIT ANOTHER 5-7DAYS for me to receive the device. I AM WITHOUT A SMART PHONE and I AM INCONVENIENCED because of this.

The very first reason for me insuring the fone is the very same reason I am suffering. I paid my premiums monthly without fail and I PAY ON TIME.

I sent an email to their escalation and complaints department and DOLOLO response from them. I do most of my things on my fone and NOW NOTHING

HAYI SHAME CELL C