Cell C Mobile Insurance took my excess money but refuse to repair my SAMSUNG

on the 1st of August 2017 i took my Samsung j5 Prime to CellC Waterfall head Office for repair, forwarded the repair claim form and quote to Cell- C Surance ********** I got a responce requesting my ID copy , Later in the month of August i received an Email Informing me that my claim has been approved and i should pay excess and i did. but today when i call to check if my phone is ready, i was informed insurance has not approved the claim, so why did they make me pay excess for.copy of the approval mail below :- Good day Kindly be advised that your claim has been approved. Please proceed to pay excess into the following bank account: Amount: R300,00 Csurance Excess Payment details: Bank - FNB Account number – ********** 2001 Branch Code – 260950 Account Type – Current Reference (Insured Cellphone number) Please proceed with payment and forward the proof of payment once done. (Reply to this ticket or quote ticket number in the subject line) Kind regards, Fikile Edith Mbeye

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Ticket ID: 841716 Subject: Repairs on my samsung J5 prime [MERGED] Priority: Medium Status: Answered ------------------------------------------------------------------------------------------- Good day Please kindly note documents received and loaded Kindly do a follow up 24/08/2017 from 8am to 4pm Regards Thando G

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Ticket ID: 841716 Subject: Repairs on my samsung J5 prime Priority: Medium Status: Answered -------------------------------------------------------------------------------------------------------- Good Day , Thank you for your email, we do however require the following supporting documentation: • Copy of ID • Completed Claim Form kind regards Nthabiseng Majorobela

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Ticket ID: 841716 Subject: Repairs on my samsung J5 prime Priority: Medium Status: Answered