Cell C mobile.... Costumer lies when they day' Your query will take 24hours' or please hold 30 min and still want a review.... Minus Zero for a review

Hello Peter!! Can You please assist me with Cell C! I called with a complaint yesterday as I was recharged with R90 airtime from a. Friend.... I bought a WhatsApp bundle' and I bought a R50 voice bundle for any network! Yesterday the woman who helped me at customer care told me that yes my information is right and it is cell C that made a mistake by changing my airtime voucher that I bought for any network to cell to cell C.... So I have these minute's for 30 days for cell C to cell C and I bought any network minutes... She said she will escalate my query and it will take 24hrs.... It is past 16:00 hours of the day' and Im still waiting for Cell C... I called customer care now' they ask security questions and now telling me that they can't excess my query or account I should call again.... This is my sms I got yesterday We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C..... And I even lost my airtime I had left as I was on a call when this happened that's how I realized something is wrong! Please help with this query... Imagine it was an emergency a life or death situation and they confessed that they made the mistake with my minutes I bought! And they have it on recordings as they always say!