MK
Mosala K
1 reviews | Active since Nov 2018
27 Oct 2023, 10:49
Cell C mistreating customers
My no was suspended due to non payment, I now have paid on the 25th but my no is still closed, I can't even use the same number to contact cell c contact center because it is closed. I went to cell c Bloemfontein but unfortunately even the consultant there didn't even want to hear my story. I am so dissatisfied with this service, once my contract is paid up, I am definitely moving to another service provider.
Someone please help me with my number to be re opened, I am missing so much of important calls
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
27 Oct 2023, 11:05Good day Mosala Kori,
Thank you for bringing this matter to our attention and please receive our apologies for the unpleasant experience.
Kindly private message us a number that we can contact you on to assist further.
Regards
Cell C | TD
Thank you for bringing this matter to our attention and please receive our apologies for the unpleasant experience.
Kindly private message us a number that we can contact you on to assist further.
Regards
Cell C | TD
Best regards,
Cell C's reply27 Oct 2023, 11:05
Official
Good day Mosala Kori,
Thank you for bringing this matter to our attention and please receive our apologies for the unpleasant experience.
Kindly private message us a number that we can contact you on to assist further.
Regards
Cell C | TD
Thank you for bringing this matter to our attention and please receive our apologies for the unpleasant experience.
Kindly private message us a number that we can contact you on to assist further.
Regards
Cell C | TD
Best regards,
MK
Mosala K's updateReviewer Update
28 Oct 2023, 08:25Warning to clients of cell c, please be aware that cell c has no care for the customers all they are interested is to collect money from us, in more than 3 years, I missed my installment once in the month of September, my line was cut off, I made a payment of R900 for 2 months, which includes this month of October and outstanding month of September, I made the payment on the 25th of this month, but until today the 28th Oct, I still can't use my number, money they collected, as from there they don't care about the one who is giving them money, I made several follow ups regarding my number, and one of their employees called me yesterday in the morning and told me that my number will be reconnected in few hours from 8am yesterday, till today my number is still blocked!
Is it fair for me to pay and not receive any my services?????
Is it fair for me to pay and not receive any my services?????
MK
Mosala K's update28 Oct 2023, 08:25
Reviewer Update
Warning to clients of cell c, please be aware that cell c has no care for the customers all they are interested is to collect money from us, in more than 3 years, I missed my installment once in the month of September, my line was cut off, I made a payment of R900 for 2 months, which includes this month of October and outstanding month of September, I made the payment on the 25th of this month, but until today the 28th Oct, I still can't use my number, money they collected, as from there they don't care about the one who is giving them money, I made several follow ups regarding my number, and one of their employees called me yesterday in the morning and told me that my number will be reconnected in few hours from 8am yesterday, till today my number is still blocked!
Is it fair for me to pay and not receive any my services?????
Is it fair for me to pay and not receive any my services?????
Cell C's replyOfficial
28 Oct 2023, 09:48Dear Mosala Kori,,
Because your previous debit order attempts failed, your number can only be reactivated after a 48-hour period. During this time, we will seek confirmation from your bank to ascertain whether the payment was successful or not.
You may provide us with an alternative contact number for our team to discuss the matter and assist with resuming your Cell C number.
Regards,
Cell C | MN
Because your previous debit order attempts failed, your number can only be reactivated after a 48-hour period. During this time, we will seek confirmation from your bank to ascertain whether the payment was successful or not.
You may provide us with an alternative contact number for our team to discuss the matter and assist with resuming your Cell C number.
Regards,
Cell C | MN
Best regards,
Cell C's reply28 Oct 2023, 09:48
Official
Dear Mosala Kori,,
Because your previous debit order attempts failed, your number can only be reactivated after a 48-hour period. During this time, we will seek confirmation from your bank to ascertain whether the payment was successful or not.
You may provide us with an alternative contact number for our team to discuss the matter and assist with resuming your Cell C number.
Regards,
Cell C | MN
Because your previous debit order attempts failed, your number can only be reactivated after a 48-hour period. During this time, we will seek confirmation from your bank to ascertain whether the payment was successful or not.
You may provide us with an alternative contact number for our team to discuss the matter and assist with resuming your Cell C number.
Regards,
Cell C | MN
Best regards,
MK
Mosala K's updateReviewer Update
28 Oct 2023, 09:56***
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MK
Mosala K's update28 Oct 2023, 09:56
Reviewer Update
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Cell C's replyOfficial
28 Oct 2023, 10:01Thank you, we have reported the matter to our team for further assistance.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
Cell C's reply28 Oct 2023, 10:01
Official
Thank you, we have reported the matter to our team for further assistance.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,