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Markus P

1 reviews | Active since May 2015

27 Oct 2021, 14:50

Cell c mistakes is the customer's problem

So Cell makes mistakes and the customer must take the punch. You failed to debit my account then you don't phone me but you send me a threat email to block me, which you did the next day. I rep**** back on your threat email only to hear nothing from you. So I phoned in and tried to find a way to get the line open with a payment arrangement and the answer was short and sweet, can't help you. I will make a plan and settle it and fix your mess. I have threaten many times but sure as hell this time I will execute my threat to you. After 13 years I think it is time for us to divorce as I don't feel important at all, just one of millions on the books. Recently you messed up a new Sim card data line as well, it was such a mess I just cancelled everything. Took me a hour or two and speaking to about 8 people before I got out of that mess. I will never ever do a upgrade or new line with your head office, they don't listen and do as we ask them. So with your failed debit order you blocked my tablet and my brand new Sim card with data. Because the stupid salesman did not ad it the way I asked which was with my other contracts. I am so tired of battling with your head office with problems and it is not worth it. You Will loose ALL my business, every single contract will be shut down. From what I see it seems your prepaid deals are far better anyway. No need to reply on this, don't phone me as I won't answer and no need to email. In my personal opinion you got way to many people working there who is not sharp and they don't care about your business.

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Replies (3)
MP
Markus P's update27 Oct 2021, 15:12
Reviewer Update
Whatever....Result will be the same, time to separate ways with you.
MP
Markus P's update27 Oct 2021, 18:11
Reviewer Update
It has nothing to do with trust, it is the way how you handle problems with long standing customers. Reference number has been provided for my last problem. My cell number is also on here, look at the problems then come back with solutions. I would be surprised if this happens at all.
MP
Markus P's update29 Oct 2021, 20:41
Reviewer Update
So to my surprise I was actually phoned by you guys. The lady mentioned the matter will be escalated to collection department. For a moment there it looked and sound promising and now it when dead again. So in the mean while I received another nice threatening email from you guys. So when the lady asked me what do I want to sort this out, I was caught a bit of guard but I think I have a answer ready for you now. My brand new data Sim card which was meant to be merged with my other 5 contracts needs to be removed and unblocked with immediate effect. I asked for it to be part of the other 5 and you made the mistake to ad it with the tablet. Again this is your mistake and now I am being punished for it. We ask for 50gig and you send a 30gig. Just to avoid pain and suffering I said just leave it and we will pay for a month. The tablet is also your fault, a debit order was set up and you failed to take the funds. So now I am left with the problem to scratch out the arrears now I am being treated like I am at fault or not a paying customer. Go look at my history and how we pay and you send me this ****ty demand threat letter? So in your lovely letter you give me 7 days to pay or you will permanently cut me off. I give you less then 7 days to settle this problem and come with a working solution to fix your mess. So let me be as clear as possible, regardless of how this story ends.. I am so done with you guys. This will be the last time I ever go through this again. I will go into a branch tomorrow and ask for all the cancelation dates on every single contract. Run your systems and procedures and ***** keeping customers satisfied. No matter what happens, you are not wrong and the simple solution for you is cut there lines, send them ****ty emails. Keep up the good work, I will leave gladly and I won't look back.