Cell C missing rewards

Dear Cell C Customer Care, I am writing to formally lodge a complaint regarding rewards that were not allocated to me after purchasing data bundles. I qualified for rewards linked to my data bundle purchases; however, these rewards were never credited to my account. I raised this issue with your Cell C Facebook support team, after which I received a call the following day from a Cell C representative who advised that the matter would be investigated and resolved. Unfortunately, since that call, I have received no feedback or resolution, and I am still waiting for the promised rewards to be allocated. This delay is disappointing, particularly as I followed the correct process and was assured that the issue would be addressed. I kindly request that this matter be escalated and resolved as soon as possible. Please provide me with feedback on the outcome of the investigation and confirm when the outstanding rewards will be credited to my account. Should this matter remain unresolved, I will have no choice but to escalate the complaint further. I look forward to your prompt response. Kind regards, Craig Earl Van Rooyen Cell C Number:***_____ Reference (if any): __________