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Helge R

1 reviews | Active since May 2018

12 Jun 2018, 08:32

CELL C MISLEADING CLIENTS!!

Cell C totaly useless Matter was escelated AGAIN after your reply on my review was misleading!! ********** 044 by agent Skotshieswa Matshotshi who told me NO credit was passed. I was migrated to pinnacle 150 and NOT 50 as you claim to have done. Seems the brain doesn’t know what the hand does!! Cell C you do your best to mislead clients, postpone issues just to hold your clients responsible for your incompetence!!

0
Replies (5)
Cell C
Cell C's reply12 Jun 2018, 08:39
Official

We did not escalate the matter as it has been sorted and there is nothing misleading here.

We have records confirming the feedback as per our reply.

Regards

Cell C | PN

Best regards,

HR
Helge R's update12 Jun 2018, 09:51
Reviewer Update
PLEASE forward all your so called records!!! Seems your call centre is clueless..
HR
Helge R's update12 Jun 2018, 09:51
Reviewer Update
PLEASE forward all your so called records!!! Seems your call centre is clueless..
Cell C
Cell C's reply12 Jun 2018, 12:26
Official

We have forwarded your feedback to the consultant who handled your review, confirmation will be provided.

Regards

Cell C | PN

Best regards,

HR
Helge R's update12 Jun 2018, 16:52
Reviewer Update
You dont have the slitest idea what you’re talking about!! Absolutely brainless and ***********. Misleading your clients from the word start. Case no is apparently still being investigated. I have no choice other than ombudsman CGSO and icasa