CELL C MINUTES on a contract

I recently moved my cell plan over to cell C. I have a monthly contract which I pay for. I receive 600 call minutes, a number of uselles sms's and a small data plan.

I constantly have connectivity issues and coverage seems to be a big problem. I very seldomly am able to make phonecalls due to this.

I recently tried to contact a number of my clients who operate off of "Special Numbers" The connection was not possible. I contacted the Cell C call center and they say that I may only use my Minutes that I PAY FOR to contact certain numbers. "SPECIAL NUMBERS" do not apply. They then informed me that I would need to load a monetary value of additional airtime onto my plan in order to connect with these "SPECIAL NUMBERS".

This was not disclosed when I signed for the contract and I find it completely ridiculous that I am paying R850 a month to let CELL C decide with whom I may communicate with.

I moved over from vodacom : Package R600 Monthly AIRTIME 2GB Data and I asked the sales person for a similar package with Cell C

This sort of issue would seem like a pretty good thing to bring up when they are making a sale.