Cell C ****ming clients

Dear Cell C, I am extremely disappointed with the service I have received. I took out a contract with Cell C and cancelled it on the very same day. I was assured that someone would get back to me regarding the cancellation, but to date I have received no communication from your side. Now, I am being contacted and told that I owe Cell C money — despite the fact that the error lies entirely with your staff, who failed to process my cancellation as promised. I request that this matter be resolved immediately and that the incorrect charges be removed from my account. I also strongly recommend that you train your staff to ensure they carry out their duties efficiently to avoid similar issues in the future. Please confirm in writing once the cancellation has been correctly processed and my account cleared.