YB
Yusuf B
1 reviews | Active since May 2022
18 May 2022, 13:01
Cell C - Mickey Mouses
My contract with cell c is for R128.69 on 2 sims .Sim no:*** & ***. In Jan my account was debited for R997.99,Feb debited R2109.67,March debited R4345.65,April debited R3813.64 & now in May R4981.63.I notified Cell C customer services about the unusual charges in January & was referred to contact Cell C ***** dept.Did so with sworn affidavit stating my grievances & under oath stating that i did not upgrade my contract nor did i request or receive any new phones from Cell C which they claim to have issued to someone…2 new handsets.Have received no response from Cell C ***** on progress & their findings or if ever they have investigated or looked into the matter.Visited Cell C Pavilion & spoke to customer service assistant Adrian contact no: *** who attempted to assist.Made contact with him on numerous occasions & finally states only Cell C ***** division can sort it out & not customer services. Requested him to give me a nsme of a person that i can deal with in the ***** Division.Was informed they only work by e-mail. Can u belive this .& my frustrations of dealing with a company like Cell C.Five months now & no response just debitting my bank account.I did instruct my bank to reverse each of the debits but there is cost involved to reverse the debit orders plus its a bad reflection on my credit ratings. Honestly dealing with Cell C is like a sore that never goes away & welcome a feedback from Cell C. I can be contacted on *** or e-mail: yusuf.ballim@ gmail.com
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
18 May 2022, 15:03Hi Yusuf Ballim
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Best regards,
Cell C's reply18 May 2022, 15:03
Official
Hi Yusuf Ballim
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Thank you for contacting Cell C.
We apologize for the unpleasant experience that you have had.
Do you perhaps have a reference number that we can follow up on?
Regards
^MP
Best regards,
YB
Yusuf B's updateReviewer Update
18 May 2022, 16:07Thsnks gor your reply,kindly email address that i could send police affidat & dates & names of consultants spoken to but nothing from uour ***** division.I am certain that if 2 handsets were issued against my contract there must be proof of who authorised it,where was it delivered & who received & signed for receiving it.
Most importantly which of your agents did this deal……this is the most likely person involved in this ****.
Most importantly which of your agents did this deal……this is the most likely person involved in this ****.
YB
Yusuf B's update18 May 2022, 16:07
Reviewer Update
Thsnks gor your reply,kindly email address that i could send police affidat & dates & names of consultants spoken to but nothing from uour ***** division.I am certain that if 2 handsets were issued against my contract there must be proof of who authorised it,where was it delivered & who received & signed for receiving it.
Most importantly which of your agents did this deal……this is the most likely person involved in this ****.
Most importantly which of your agents did this deal……this is the most likely person involved in this ****.
Cell C's replyOfficial
18 May 2022, 19:07Please send to *** and use Hellopeter as your subject.
^NH
^NH
Best regards,
Cell C's reply18 May 2022, 19:07
Official
Please send to *** and use Hellopeter as your subject.
^NH
^NH
Best regards,