TJ
Trevor J
1 reviews | Active since Jun 2014
20 Aug 2020, 08:54
Cell C Messing with contracts - ref ***
Edit - Still waiting for Cell C to get back to me - 4 days later! Shocking Was happy on a contract. Cell C tells me it has to move me to another and now cant make phone calls as new contract is a Top up and not a open line. In the middle of the Covid 19 Pandemic - phoning family is critical and essential, now I cant. Told I must now do a manual top up. Shocking. Also told it takes 3 business days to move to "open line" - cant tell me the cost implication. Shocking service. Also cancelled a 5gig R400 data bundle in July - but still charged for it in August. Throwing away my money - not in use. Literally wasting and throwing away R400. Absolutely poor service.
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Replies (3)
Cell C's replyOfficial
20 Aug 2020, 09:09Good Day Trevor
Thank you for making contact with Cell C regarding your contract.
Your query has been escalated and our team will call you to assist.
^NS
Thank you for making contact with Cell C regarding your contract.
Your query has been escalated and our team will call you to assist.
^NS
Best regards,
Cell C's reply20 Aug 2020, 09:09
Official
Good Day Trevor
Thank you for making contact with Cell C regarding your contract.
Your query has been escalated and our team will call you to assist.
^NS
Thank you for making contact with Cell C regarding your contract.
Your query has been escalated and our team will call you to assist.
^NS
Best regards,
TJ
Trevor J's updateReviewer Update
20 Aug 2020, 12:52Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.
TJ
Trevor J's update20 Aug 2020, 12:52
Reviewer Update
Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.
TJ
Trevor J's updateReviewer Update
21 Aug 2020, 10:26Update: Sick and tired of being told - "We believe you would like to change you contract" - I did not request anything - Cell C forced me onto something I did not want. **** service. Get a phone call, I am expected to know what contract name I was on and the operator asking me all these questions - surely you should know?
Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.
Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.
TJ
Trevor J's update21 Aug 2020, 10:26
Reviewer Update
Update: Sick and tired of being told - "We believe you would like to change you contract" - I did not request anything - Cell C forced me onto something I did not want. **** service. Get a phone call, I am expected to know what contract name I was on and the operator asking me all these questions - surely you should know?
Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.
Even more shocking service, got a call - now I must update what I was on which was +-R74 p/m to R179 p/m? ****************. Completely forcing me onto something I dont want without any notice. Great way to reward loyal customers. Now I have been passed onto another department who will get back to me later today or tomorrow. Its been a week - multiple calls! SHOCKING service. Will be going to as many social media platforms as I can.