CL
Charles L
1 reviews | Active since Aug 2020
06 Aug 2023, 08:08
Cell C ****mers
I cancelled my data contract on the 03/07/2024 and was advised my effective cancellation date would be 30 days later and my last invoice on the 28/07/2023 with my monthly debit order from them. Fast forward a month later and the contract is indeed cancelled but now I received an invoice to pay for the the month of August once more whilst I have received no data or services for August. This is utter bull**** and I’ll definitely not pay for it.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
06 Aug 2023, 10:53Dear Charles Limburgh
Thank you for contacting Cell C.
Our records indicate that this *** is the number that was cancelled most recently. This contract was cancelled on 03/08/2023, meaning that it had already been allocated benefits for the month of August, which you would be liable for.
Regards
^MP
Thank you for contacting Cell C.
Our records indicate that this *** is the number that was cancelled most recently. This contract was cancelled on 03/08/2023, meaning that it had already been allocated benefits for the month of August, which you would be liable for.
Regards
^MP
Best regards,
Cell C's reply06 Aug 2023, 10:53
Official
Dear Charles Limburgh
Thank you for contacting Cell C.
Our records indicate that this *** is the number that was cancelled most recently. This contract was cancelled on 03/08/2023, meaning that it had already been allocated benefits for the month of August, which you would be liable for.
Regards
^MP
Thank you for contacting Cell C.
Our records indicate that this *** is the number that was cancelled most recently. This contract was cancelled on 03/08/2023, meaning that it had already been allocated benefits for the month of August, which you would be liable for.
Regards
^MP
Best regards,
CL
Charles L's updateReviewer Update
06 Aug 2023, 21:19Ok so if I have been allocated benefits for August why do I not have data on the sim for August? Does this mean I have to pay for data I did not receive?
CL
Charles L's update06 Aug 2023, 21:19
Reviewer Update
Ok so if I have been allocated benefits for August why do I not have data on the sim for August? Does this mean I have to pay for data I did not receive?
Cell C's replyOfficial
07 Aug 2023, 08:44Dear Charles Limburgh,
Please note that the data was loaded on the first 01/08/2023, however the remaining data balance was forfeited on the 03/08/2023 as soon as the number *** was migrated to prepaid. Kindly note that you might receive a disconnection credit in September as the contract was disconnected on the 03/08/2023. We will need to wait for the September invoice in order to proceed with the matter. Please contact us as soon as the September invoice is available so that we can further assist.
Regard's
^GN
Please note that the data was loaded on the first 01/08/2023, however the remaining data balance was forfeited on the 03/08/2023 as soon as the number *** was migrated to prepaid. Kindly note that you might receive a disconnection credit in September as the contract was disconnected on the 03/08/2023. We will need to wait for the September invoice in order to proceed with the matter. Please contact us as soon as the September invoice is available so that we can further assist.
Regard's
^GN
Best regards,
Cell C's reply07 Aug 2023, 08:44
Official
Dear Charles Limburgh,
Please note that the data was loaded on the first 01/08/2023, however the remaining data balance was forfeited on the 03/08/2023 as soon as the number *** was migrated to prepaid. Kindly note that you might receive a disconnection credit in September as the contract was disconnected on the 03/08/2023. We will need to wait for the September invoice in order to proceed with the matter. Please contact us as soon as the September invoice is available so that we can further assist.
Regard's
^GN
Please note that the data was loaded on the first 01/08/2023, however the remaining data balance was forfeited on the 03/08/2023 as soon as the number *** was migrated to prepaid. Kindly note that you might receive a disconnection credit in September as the contract was disconnected on the 03/08/2023. We will need to wait for the September invoice in order to proceed with the matter. Please contact us as soon as the September invoice is available so that we can further assist.
Regard's
^GN
Best regards,
CL
Charles L's updateReviewer Update
07 Aug 2023, 11:30I can definitely tell you now, I won’t be waiting for September and I won’t be paying the invoice sent. I have already instructed my bank to cancel the debit order loaded on my account.
CL
Charles L's update07 Aug 2023, 11:30
Reviewer Update
I can definitely tell you now, I won’t be waiting for September and I won’t be paying the invoice sent. I have already instructed my bank to cancel the debit order loaded on my account.
CL
Charles L's updateReviewer Update
07 Aug 2023, 11:31If there is any credit due it needs to be calculated in the current final invoice. How can I receive an invoice for September if I don’t have an account or contract for it? Stop ****ming people and robbing them with these bills that you cannot calculate correctly. No wonder your financials never add up and you are bleeding clients daily.
CL
Charles L's update07 Aug 2023, 11:31
Reviewer Update
If there is any credit due it needs to be calculated in the current final invoice. How can I receive an invoice for September if I don’t have an account or contract for it? Stop ****ming people and robbing them with these bills that you cannot calculate correctly. No wonder your financials never add up and you are bleeding clients daily.
Cell C's replyOfficial
07 Aug 2023, 14:01Dear Charles Limburgh
We are sorry to hear that you feel this way.
Please note the final invoice will be generated in September 2023 , this invoice will reflect any disconnection credit.
Regards
^TG
We are sorry to hear that you feel this way.
Please note the final invoice will be generated in September 2023 , this invoice will reflect any disconnection credit.
Regards
^TG
Best regards,
Cell C's reply07 Aug 2023, 14:01
Official
Dear Charles Limburgh
We are sorry to hear that you feel this way.
Please note the final invoice will be generated in September 2023 , this invoice will reflect any disconnection credit.
Regards
^TG
We are sorry to hear that you feel this way.
Please note the final invoice will be generated in September 2023 , this invoice will reflect any disconnection credit.
Regards
^TG
Best regards,
CL
Charles L's updateReviewer Update
03 Oct 2023, 11:48Good day, so I have been struggling for a month now to receive my credit due to me by Cell C. I have heard all the excuses under the sun with 5 query numbers later and still no joy. What should be done to receive my refund back from you?
CL
Charles L's update03 Oct 2023, 11:48
Reviewer Update
Good day, so I have been struggling for a month now to receive my credit due to me by Cell C. I have heard all the excuses under the sun with 5 query numbers later and still no joy. What should be done to receive my refund back from you?
Cell C's replyOfficial
04 Oct 2023, 08:59Dear Charles Limburgh
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the credit that is due on your account.
We can confirm that there is credit on account code *******19 for disconnection fee as you were billed a full subscription for the month of August yet the account was cancelled on the 03/08/2023.
We have requested our support team to contact you on the number ending with ******1025 so that they can assist with the refund(credit).
Regards,
^SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the credit that is due on your account.
We can confirm that there is credit on account code *******19 for disconnection fee as you were billed a full subscription for the month of August yet the account was cancelled on the 03/08/2023.
We have requested our support team to contact you on the number ending with ******1025 so that they can assist with the refund(credit).
Regards,
^SR
Best regards,
Cell C's reply04 Oct 2023, 08:59
Official
Dear Charles Limburgh
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the credit that is due on your account.
We can confirm that there is credit on account code *******19 for disconnection fee as you were billed a full subscription for the month of August yet the account was cancelled on the 03/08/2023.
We have requested our support team to contact you on the number ending with ******1025 so that they can assist with the refund(credit).
Regards,
^SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the credit that is due on your account.
We can confirm that there is credit on account code *******19 for disconnection fee as you were billed a full subscription for the month of August yet the account was cancelled on the 03/08/2023.
We have requested our support team to contact you on the number ending with ******1025 so that they can assist with the refund(credit).
Regards,
^SR
Best regards,