Cell C Menlyn terrible customer service

Cell C Menlyn terrible customer service!

Yesterday, 08-07-2018, my mom and I went to Cell C Menlyn to transfer my number from her name to my own name. The contract has been on a month to month basis for more than a year now, but apparently moving my number to prepaid and then to my name is impossible.

And then I'm told that because the number is on a month to month (expired contract), my mom and I need to both write a written letter to be approved by whoever, before my number can be moved is ridiculous and a blatant waste of my time. We live in the information age!

It should be noted I did come to the store prepared. I had proof of residence, 3 months bank statements, most recent payslip, ID and my mom present to provide her consent to actually move the number form her account to my name.

I understand that I need to go through the vetting process before a contract account can be opened. But taking my above mentioned private information and reading it out loud as you enter it into the system is f@#king ridiculous, telling me I don't qualify ( and I definitely do ) and telling me "I don't know" as an answer to why I don't qualify is unprofessional

You just lost a customer Cell C, why do simple admin related things need to be so difficult to resolve?