EN
Errol N

1 reviews | Active since Jan 2016

10 Oct 2017, 11:56

Cell C Marketing Product Changes (Very Underhanded 01 Oct 2017

I regularly purchase 100 & 200gb Data Bundles from Cell C (8k plus for the last few months). As of 20/09/2017, Cell C very underhandedly reduced the validity period of these bundles from 12 months to just 2 months!! The product description on all the Cell C Invoices however show following purchases as being valid for 12 Months (365 days): 24/09 100gb @ 1499.00, 26/09 Purchased 50gb ********** 02/10 ********** (new price).

The website pdf, shows that these bundles are valid for 2 months. I also confirmed this with the call centre this morning. The only reason for purchasing the these bundles is because they are valid for one year. Right now I am waiting for Cell C to confirm 1. If the 3 bundles purchased after 20/09 are valid for 365 as per invoice product description or 2. If not ... Will Cell C amend term to comply with Invoice description.

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Replies (8)
Cell C
Cell C's reply10 Oct 2017, 12:18
Official

Good afternoon Errol

We have requested one of our team members to contact you and provide the answers you seek.

Do expect communication.

Regards

Cell C | PN

EN
Errol N's update12 Oct 2017, 09:19
Reviewer Update
Was contacted by Cell C. Checked the bundles and the 3 bundles I have bought since 20/09 all have term dates of one year as per invoice. However, the net still shows that these bundles are valid for two calendar months. Refer Cell C Product Changes 01 October 2017 (CellC.co.za/cellc/productchanges). This and the fact that the call centre confirmed that bundles are valid for two months).
Cell C
Cell C's reply12 Oct 2017, 10:22
Official

Good morning Errol

Kindly forward the link to the consultant as communicated.

Regards

Cell C | PN

EN
Errol N's update12 Oct 2017, 14:51
Reviewer Update
The link is in my response 09h19 today: Just add the https part as I believe Hellopeter removes it. https://www.cellc.co.za/cellc/productchanges
Cell C
Cell C's reply12 Oct 2017, 15:58
Official

Hi Errol

The consultant gave you her email address, please send your response to her and she will gladly assist. We'll forward this response to the consultant.

Regards

Cell C | PN

Cell C
Cell C's reply12 Oct 2017, 15:58
Official

Hi Errol

The consultant gave you her email address, please send your response to her and she will gladly assist. We'll forward this response to the consultant.

Regards

Cell C | PN

EN
Errol N's update01 May 2018, 13:17
Reviewer Update
#greatbusiness Seems that the website was incorrect, so am happy
Cell C
Cell C's reply02 May 2018, 15:35
Official

Thank you for providing us with feedback.

Have a lovely evening.

Regards

Cell C | PN