SB
Sinako B

1 reviews | Active since Feb 2018

09 Feb 2018, 07:21

Cell C marked my complaint as spam

Good day

I have been calling your offices and logging complaints back and forth without any resolution regarding the inability to use my nightime data. This morning at 6am in the middle of my scholarship application my data stopped working at a balance of 5G and what the manager, Nolwazi, said was she could not offer an immediate resolution when it is clear I’d miss deadlines and an inconvenience by failure to resolve this issue on your side and instead I have to wait a further 48hours to be contacted and see if this issue cannot be resolved. A copy of our recording is said to be referenced ********** ********** 31.

I am frustrated by your failure to serve and the inconvenience caused. To make matters worse your social media team block my comments as spam, see picture attached.

This is the worst service anyone could ever receive. And it is thus proven that instead of issues being resolved they are marked as spam by Cell C, with no care for serving customers as they portray themselves.

A copy of this complaint was also emailed to their Customer Care email ********** and I await response.

0
Replies (1)
Cell C
Cell C's reply09 Feb 2018, 08:31
Official

Good morning Sinako

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN