Cell c maponya mall and bad service

I took out a contract with cell c at maponya mall and I’m not happy with the service that I got....first the lady by the name of Gugu captures my details incorrectly and I had a problem with making calls after loading airtime and when I called in the consultants that I spoke too told me that I didn’t pass the verification cause I gave them incorrect details..... on the day that I took out the contract I advised the lady that I want to do a number change and she told me that I couldn’t do it on the day I took out my contract because cell c wants to track how I pay my acc so I can only do it after 3 months which was all lies, I then discovered that I’ll be charged R250 for the number change since it was not done on the day I took out my contract..... I went to the branch again to have her do the number change for me but before the number change I had to do a change of ownership, my husband and I wrote the change of ownership letters attached was our proof of residence and our ID copies but still nothing has been done, I spent my airtime calling her to check how far was the process and she told me that the change of ownership couldn’t be done because my husband is also a cell c client..... I’m not sure if she was lazy to do her job or she couldn’t do it but if she couldn’t she should have asked for help from her colleagues. I’m really not happy with the service I got according to me they don’t even deserve the one start I gave them but I had to select at least one star in order to state my case