PB
Pariksha B
1 reviews | Active since Dec 2022
21 Apr 2023, 10:44
CELL C MANIPULATIVE
Cell C promised to contact me on this platform but never did...Do not trust Cell C..they are holding me hostage...After my contract was completed, i was advised to take out a monthly contract of just R99 a month....i only agreed as my son was away from home and i wanted it for him......i was told i could cancel at anytime....I asked many times in that coNversation which was recorded, and was confirmed I could cancel at anytime.....
A year later i tried to cancel with immediate effect and was told I could not as it was moved to a monthly contract. this was done without my approval, no sms, no email, calls, nothing!!!! And further more i was told if i wanted to cancel I would have to pay over R700 or just let the contract come to and end...which would be like in 6 months time......I am now avoiding putting money in my account as they take out every month , now more than R99 per month,, amounts vary from R105 to over R400....
I asked them to listen to the recordings and it was agreed that I did ask many times about cancelling anytime and been unaware of a yearly contract.
I want the recordings from Cell C and proof of a yearly contract...I will be reporting them to the Police station and getting legal representative. All my other accounts are falling in arrears as i am now avoiding putting moneys in that bank account, my life insurance is in arrears, and other debit orders are falling back.....
Im so upset with Cell C...i want them to stop debiting my account and refund me all they have taken from me and compensate for all my stress as my other accounts are on verge of lapsing......
Please contact me and make this right as i am very stressed and out of pocket
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
21 Apr 2023, 11:00Hi Pariksha
As per the case you logged with us last year December, the consultant tried reaching you with no success until the case was closed. We'll create a new case and get someone to assist.
You will be contacted within 24-48 working hours.
^PN
As per the case you logged with us last year December, the consultant tried reaching you with no success until the case was closed. We'll create a new case and get someone to assist.
You will be contacted within 24-48 working hours.
^PN
Best regards,
Cell C's reply21 Apr 2023, 11:00
Official
Hi Pariksha
As per the case you logged with us last year December, the consultant tried reaching you with no success until the case was closed. We'll create a new case and get someone to assist.
You will be contacted within 24-48 working hours.
^PN
As per the case you logged with us last year December, the consultant tried reaching you with no success until the case was closed. We'll create a new case and get someone to assist.
You will be contacted within 24-48 working hours.
^PN
Best regards,
PB
Pariksha B's updateReviewer Update
21 Apr 2023, 12:27That is not true...Cell C did contact me via telephone and was very rude and adamant...stating they cannot help me in anyways and i have to pay the arrears...there was no help from your side...You just manipulate your customers..I am not the only one to complain...please send me proof of a contract and telephonic recordings....I will be summoning you if you dont resolve this with immediate effect....and opening a case of *****
PB
Pariksha B's update21 Apr 2023, 12:27
Reviewer Update
That is not true...Cell C did contact me via telephone and was very rude and adamant...stating they cannot help me in anyways and i have to pay the arrears...there was no help from your side...You just manipulate your customers..I am not the only one to complain...please send me proof of a contract and telephonic recordings....I will be summoning you if you dont resolve this with immediate effect....and opening a case of *****
Cell C's replyOfficial
21 Apr 2023, 12:49We've created a new case, you will be contacted within 24- 48 working hours.
^PN
^PN
Best regards,
Cell C's reply21 Apr 2023, 12:49
Official
We've created a new case, you will be contacted within 24- 48 working hours.
^PN
^PN
Best regards,
PB
Pariksha B's updateReviewer Update
05 Mar 2024, 19:16I paid everything u guys asked for despite me not wanting to.....my account was clear....but on my credit score I see cell c still shows I owe R274...not sure we're that came from....I did sort everything out with Nadine Booysens.... please take me off itc as I'm currently being blacklisted because of cell c
PB
Pariksha B's update05 Mar 2024, 19:16
Reviewer Update
I paid everything u guys asked for despite me not wanting to.....my account was clear....but on my credit score I see cell c still shows I owe R274...not sure we're that came from....I did sort everything out with Nadine Booysens.... please take me off itc as I'm currently being blacklisted because of cell c
Cell C's replyOfficial
09 Mar 2024, 18:12Dear Pariksha Bandu
Thank you for contacting Cell C.
May we have your ID number to check and advise? Please also advise which bureau you're listed on.
Regards
Cell C | MP
Thank you for contacting Cell C.
May we have your ID number to check and advise? Please also advise which bureau you're listed on.
Regards
Cell C | MP
Best regards,
Cell C's reply09 Mar 2024, 18:12
Official
Dear Pariksha Bandu
Thank you for contacting Cell C.
May we have your ID number to check and advise? Please also advise which bureau you're listed on.
Regards
Cell C | MP
Thank you for contacting Cell C.
May we have your ID number to check and advise? Please also advise which bureau you're listed on.
Regards
Cell C | MP
Best regards,