Cell C Manager Empty Promises

I have 3 contracts with Cell C. I did an early upgrade one of my contracts in December 2016, with which I received the incorrect phone on the correct plan that I chose. After some fighting with Cell C I eventually got the correct phone from the store in Blue Route Tokai. Unbeknown to me the contract was upgraded on the wrong plan. Eventually at the end of May 2017, when my original contract ended and my upgraded plan was supposed to take effect, I realized that it was on the wrong plan (I originally asked for the Pinnacle 150 Top-Up plan, but was given the Smartchat 1gig, 500mb daytime & 500mb night time), I DO NOT need this extra data package only as I have UNCAPPED Wi-Fi at my home. Since I picked up this error, I have been in contact with Cell C to change the plan to the one I originally requested since beginning June, and till today NO CHANGE. I am told every time that I do not score enough to do this change. I went to Blue Route Tokai store again on Tuesday 10th October 2017, but still the same story and that I can have it changed at the end of this month and that there will be a charge for the migration. Now my question is, WHY DO I HAVE TO WAIT 4 MONTHS FOR THE *********** STAFF OF CELL C TO SORT MY PLAN AND WHY DO I HAVE TO PAY FOR THE STUPIDITY OF CELL C STAFF. 16/10/2017 Reply from Cell C We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist you. Do expect communication 19/10/2017 One of your consultants has called me on Monday 16/10/2017 and promised to get back to me as soon as Blue Route Store has responded. It's Thursday and NO RESPONSE as yet.. Reply from Cell C Thank you for posting to us. A follow-up request has been sent and feedback will be provided. Do expect communication. We apologize for the inconvenience caused. 23/10/2017 PROMISES!!!!!! PROMISES!!!! THAT'S ALL THAT CELL C IS GOOD FOR... IT'S BEEN A WEEK SINCE MY COMPLAINT HERE AND STILL NO RESOLUTION. 26/10/2017 IF THE MANAGER AT CELLC BLUE ROUTE MALL IS ***********, NO WONDER THE STAFF IS THE SAME... I received a call from the call centre on Tuesday 24 October 2017 telling me that the manager of the store sent an email about 4pm in Monday 23 October 2017 and that they will sort my query immediately the next day, ie, Tuesday 24 October 2017. I was not impressed with this as this store closes at 7pm every day. I eventually received a call on Tuesday morning from the Manager (Chenay, not sure if name spelt correct) and that she will change my package accordingly that day, without any cost to me. Later that a guy Grant called me and said that the manager is in a meeting and that I need not worry as I will be sorted out before the end of the Tuesday. IT IS THURSDAY 26th AND STILL NOTHING..... CELL C IS NOT WORRIED ABOUT CUSTOMER CARE, JUST TAKING MY MONEY!!!!!!!!!!!!!!!! 02/11/2017 NUMEROUS CALLS TO CELL C AND EVEN A VISIT TO BLUE ROUTE STORE MANAGER ON WEDNESDAY 01/11/2017 ABOUT 11AM AND STILL NOTHING BUT LIES AND EMPTY PROMISES... CHENAY SAID THAT THE DEPARTMENT THAT DOES THE MIGRATIONS IS BUSY WITH MY CHANGE OVER AND THAT IT WILL BE DONE WITHIN AND HOUR. I ASKED HER TO CALL ME AS SOON AS IT IS DONE AND SHE PROMISED THAT SHE WILL. IT IS THURSDAY 02/11/2017 AND STILL NO CHANGE OR CALL. HOW CAN A STORE THAT IS SUPPOSED TO BE CUSTOMER FOCUSED BE RUN SUCCESSFULLY WHEN THE MANAGER IS A **** AND *********** HERSELF.