TO
Tony O'Reilly
1 reviews | Active since Apr 2019
03 May 2019, 11:11
Cell C management not keeping their word
Mr. Naicker from Cell C called me on Tuesday to discuss my account problem but didn't have all the information with him. He said that he would get the information and get back to me in a few minutes. It is now Friday and I haven't heard from him yet. I understand Mr. Naicker is a manager for Cell C's "complaints department". It seems there is a major communications problem with a company that provides "communication. All I ask is that they resolve the problem I have with them and carry on. This is really very disappointing Cell C
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Replies (2)
Cell C's replyOfficial
03 May 2019, 11:32Good morning Tony
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A follow- up request has been sent to Mr. Naicker.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A follow- up request has been sent to Mr. Naicker.
Do expect communication.
Regards
Cell C | PN
Cell C's reply03 May 2019, 11:32
Official
Good morning Tony
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A follow- up request has been sent to Mr. Naicker.
Do expect communication.
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. A follow- up request has been sent to Mr. Naicker.
Do expect communication.
Regards
Cell C | PN
TO
Tony O'Reilly's updateReviewer Update
03 May 2019, 11:51Thanks, but I have heard this many times from Cell C in the past few months.
TO
Tony O'Reilly's update03 May 2019, 11:51
Reviewer Update
Thanks, but I have heard this many times from Cell C in the past few months.