DR
Duncan R

1 reviews | Active since May 2012

19 Feb 2016, 11:02

Cell C Management do not call their clients back!!

My contract with Cell C is due to finish today, a mere 19 days into the month. Cell C want to charge me for an entire month subscription, because their \system\" does not accommodate proforma charging. This was confirmed to me by the consultant (Tshepo) and his \"manager\" (Jake).<br> <br> My query is this: If Cell C are able to bill me for a portion of a contract at the BEGINNING of the contract, WHY am I being forced to pay for a full month at the END of the contract?<br> <br> I requested that I receive feedback by 10:00 today, and Jake advised he would ensure I would receive a call - either managers (Priya and Regan Naidoo) would call, and if they were unable to do so he would call.<br> <br> Surprise, surpise... THERE HAS BEEN NO CALL...<br> <br> Hello?"

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Replies (1)
Cell C
Cell C's reply19 Feb 2016, 12:53
Official
Hello DLLRodgers,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN