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Sumi Eicker-Nel

1 reviews | Active since Jun 2011

15 Apr 2016, 14:47

Cell C Mall@Reds Rocks!!! :-)

On 8 April Glocell erroneously deactivated my line instead of migrating it to pre-paid. After numerous calls, emails, complaints, and empty promises, my line was still inactive a week later (15 April).<br> <br> I then went directly to Cell C at Mall@Reds to see if they could assist. Derek (the store manager) and his team went out of their way to assist me, and in less than a day they did what Glocell could not get right in a week! Not only did they manage to reactive my line, but Derek kept me informed of the progress until my line was active again.<br> <br> Thank you Derek and team. You rock!! :-)

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Replies (1)
Cell C
Cell C's reply15 Apr 2016, 15:08
Official
Hello SumE,

Thumbs up to Derek and team!

This is the kind of service we want for our customers as we continuously strive to keep our customers happy and satisfied.

We will convey your compliment to the team.

Have a lovely day further.

Regards
Cell C | PN

Best regards,