Cell C Mall of Africa has great service

I encountered an issue with the CellC insurance. when I visited the Cell C store at Mall of Africa, the consultant there was professional, helpful, and empathetic, proving that a positive customer experience is possible, Her name is Busisiwe Thabede. I appreciate her effort and support. Thank you very much Busi. She made me calm and helped to the fullest of her ablity.

but feel deeply disappointed by the lack of care from your insurance department and call center team.I submitted a claim last month on the 19 september and paid the access fee on the 27 September once my claim was approved. they told me the device would be collected in which I had to be the one calling them with the details. I was assured last week that the courier service (RAM) would collect my device this week. However, after calling today to follow up once again, I was informed that the courier could not locate my address, Which is a lie because once you put in the address on Google you can clearly see it, even an image of the gate appears. This lack of organization is disheartening, and it feels as though I have been left to manage the situation myself. Additionally, I find the conduct of the call center consultants to be incredibly unprofessional. The level of service I received over the phone was marked by rudeness, poor communication, and an unwillingness to assist. The supervisor, Boitumelo Thobela, is not checking up on her employees because she would have seen that this has been an ongoing case.