CA
Clarinda A

1 reviews | Active since Mar 2017

06 Mar 2017, 15:00

Cell C Mall @ Reds Branch - Pathetic service

<p><span style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">Cell C Mall @ Reds Branch - Pathetic service</span></p> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">On the 26 of February 2017, I bought a 3 GB data Bundle for 365 days like many times before this date.</div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">I gave the telephone number that was given to me by Cell C to the consultant. The Consultant did not check my ID number and that the number is fica'ed on my ID number. Furthermore did not ask me any questions other than the phone number I supp**** her with.<br /> <div> </div> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">I got home put my ****le into my PC and no Data was on my ****le. I went back to Cell C and asked the same consultant to check why the data was not showing on my ****le.</div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">She checked and asked if my ID number starts with 90... and when I told her that is not my ID number.She told me that my telephone number has been recycled and it is now someone else number. When I asked her what we can do to get my R 299 back because no one had told me that my number had been recycled all the consultant said was I am sorry, We can't do anything.</div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">On the 1st of March 2017, I went back to the store to talk to the manager of the store. And the Manager also just said that they can not give me back my money. He didn't even attempt to offer a solution of some sorts.</div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;"> </div> <div style="color: #000000; font-family: sans-serif; font-size: 13. ********** 424805px;">This store service is pathetic and now I don't have my Data and I don't have my R299!!!</div>

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Replies (3)
Cell C
Cell C's reply06 Mar 2017, 15:11
Official

Hi Clarinda

Thank you for contacting us.

We will investigate your query and ensure that we provide you with feedback.

Regards

TM

Cell C
Cell C's reply09 Mar 2017, 08:33
Official

Maropeng confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply10 Mar 2017, 11:28
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN