RL
Riaan L
1 reviews | Active since Jan 2018
10 Mar 2021, 22:31
Cell C Mall @ Reds
Firstly I contacted Cell C on Twitter and Facebook messenger with no response. I then go to store to upgrade, as a customer who spend around R4k per month on 4 contracts. Then their system credit vets me for R1k even though they happily take almost R4k every month. The agent at Cell C mall @ Redsin centurion tries to get them to fix the backend system which is supposed to take 2-4 hors. It had now been 34 hours and I still can’t get my phone. Now they tell me it will be another 24-48 hours as they have “escalated “ the matter. What utter pathetic customer service. This to spend more money with them. Unbelievable.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
11 Mar 2021, 07:30Good day Riaan
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please reply with private message with your ID number so we can look into it.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please reply with private message with your ID number so we can look into it.
^YM
Best regards,
Cell C's reply11 Mar 2021, 07:30
Official
Good day Riaan
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please reply with private message with your ID number so we can look into it.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please reply with private message with your ID number so we can look into it.
^YM
Best regards,
RL
Riaan L's updateReviewer Update
11 Mar 2021, 22:34***
RL
Riaan L's update11 Mar 2021, 22:34
Reviewer Update
***