CELL C Mall@Carnival *********** STAFF

Cell C mall @ carnival has *********** staff with very little knowledge of there service and products. My phone was ****** during a *******. I went to carnival mall to get a new sim card, after explaining to them what happened they did a number port (after I enquired if a sim swap wasn't what needed to be done, seeing as the ****** sim card was cell c and I was told by the women working in the store that there is no difference between a port or sim swap). The next day my new sim card was still not active. I phoned the call centre and was told that I need to purchase another new sim card and phone in to do a sim swap. Another day without a phone. More time taken to resolve my problem. More expenses as I again have to drive to the shop to purchase another sim card. This is unfortunately the 2nd time I receive bad service from Cell C Mall@carnival.