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JV
Jakes V

1 reviews | Active since Aug 2014

13 Dec 2017, 12:34

Cell C making use of the same accounting department as Telkom?

Does Cell C make use of the same accounting department as Telkom? Becuase both companies cant resolve account issues and unable to maintain accounts in professional why without any issues. I've cancelled my accounts with Cell C in Aug 2017 and I'm still getting billed at the end of Nov 2017. When you phone the call centre they are unable to grasp the matter after trying to explain to them that I have cancelled in Aug and why am I still getting billed. They said because I still have an account with them. How is that even possible if I cancelled it in Aug? Maybe they didn't do their work as they were supposed to. Even my numbers have already been ported to Vodacom. What joke they are.

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Replies (18)
Cell C
Cell C's reply13 Dec 2017, 13:09
Official

Good afternoon Jakes

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply15 Dec 2017, 10:12
Official

Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

JV
Jakes V's update15 Dec 2017, 11:09
Reviewer Update
She didn't phone the number as I do not have any miss calls on my device. As I explained to her multiple time over the email I'm not going to give her an alternative number because I cant see the reason and other people have been getting hold of me on the same number "If I do, your marketing department will bug/spam me on the other number". She did get hold of me on my mobile after she realised I'm not going to give her an alternative. However she explained, she is unable to contact me from her work phone and she had to make use of her personal cell. "I have a voice recording of all the calls" She doesn't want me to have her number that I can contact her. Get over the idea of getting an alternative number from and sort out the account issue. The reason why I have this complained in the first place. Let focus on the account issue.
JV
Jakes V's update16 Dec 2017, 08:54
Reviewer Update
I did a reversal on the debit order the first time. This morning I noticed Cellc again deducted the money from my account. I'm going to reverse it again. Sort out the accounting issue and stop deducting money from my bank account without my permission.
Cell C
Cell C's reply18 Dec 2017, 10:56
Official

In order to process your request and sort out the account issue, she has to verify your details telephonically for security purposes.

Regards

Cell C | PN

JV
Jakes V's update18 Dec 2017, 11:46
Reviewer Update
She is more than welcome to contact me on the provided number which is a mobile number. It is the same number which I ported from cellc.
JV
Jakes V's update15 Jan 2018, 14:11
Reviewer Update
The issue is still outstanding and I wasn't contacted. The Call center is unable to assist. When will someone from CellC contact me to resolve this billing issue?
Cell C
Cell C's reply15 Jan 2018, 14:56
Official

We will look into the matter and revert back to you.

Regards
Cell C | DA

JV
Jakes V's update17 Jan 2018, 14:15
Reviewer Update
I received an email stating that you couldn't get hold of me on the number again. Its impossible everyone else phoning me on it and getting hold of me. The two people (Not CellC) that didn't get hold of me was able to leave a voicemail and I received SMS's stating I got missed calls and voicemails. I will not give you alternative number! I will only get spammed by your marketing department!
JV
Jakes V's update17 Jan 2018, 14:37
Reviewer Update
CellC deducted the money again from my bank account without my permission and without resolving the issue. STOP deducting money without my consent! I have reversed the debit order and will continue doing so until you resolve the account issue. I'm tired running around resolving account issue which isn't my fault but due to your incompetence! Contact me and fix the billing issue lets get this resolved.
Cell C
Cell C's reply18 Jan 2018, 07:43
Official

Moses has attempted to get hold of you with no success. Kindly respond to his email with an alternate contact number for yourself.

Regards

Cell C | DA

JV
Jakes V's update18 Jan 2018, 07:51
Reviewer Update
Realy do you even read my messages "I WILL NOT GIVE YOU ALTERNATE NUMBER" let Moses e-mail me his number and I will arrange a time to contact him via e-mail. My mobile number works perfectly! Looks like you are more concerned to get an alternate number then resolving the billing issue.
JV
Jakes V's update18 Jan 2018, 07:58
Reviewer Update
I've sent Moses an email yesterday at 2:40pm with no response yet and I have sent him one right now and waiting for a response.
JV
Jakes V's update25 Jan 2018, 16:40
Reviewer Update
Still no call! I'm not going to wast my time to resolve your account issues! I'm tired of resolving companies account issues which aren't my fault. I'm not getting paid by CellC to resolve account issues so why should I waste my time on it! If I'm going to resolve this issue I'm going to ask you a consultation fee. If I take all the time I wasted to resolve *********** companies account issues I can take a year leave!
Cell C
Cell C's reply26 Jan 2018, 07:49
Official

Good morning Jakes


A follow-up request has been sent to Moses and feedback will be provided. Do expect to hear from him.

We apologize for the inconvenience caused.

Regards
Cell C | PN

JV
Jakes V's update26 Jan 2018, 07:56
Reviewer Update
This morning again Cellc deducted the money from my bank account without my consent and without resolving the account issue. I have instructed my bank to reverse the debit order. As soon as the account issue is resolved I will allow you to deduct the correct amount. Resolve the account issue then we resolve the outstanding amount.
JV
Jakes V's update26 Jan 2018, 08:00
Reviewer Update
I still haven't received the invoices as requested for the past year. Not receiving invoices from Cellc is one of the reasons why I moved my account. Now when I request invoices to see what the amount is for, I still do not receive it.
JV
Jakes V's update01 Feb 2018, 08:59
Reviewer Update
Still no calls or emails! You tried to deduct the money again from my bank account. My banker informed me and reversed the debit order. You do not have permission to deduct money from my account. Your company is a joke! Contact me and resolve the billing issue. I'm not going to waste my time with you. This is my last communication to you. If Cellc is interested to resolve the billing issue contact me on the number you have and let us resolve the issue. If not, I wish all the best for your future endeavors...