DG
Divan G

1 reviews | Active since Feb 2020

11 Nov 2025, 10:49

Cell C making **** subscriptions, calls it a error and taking all my airtime

I received a message yesterday saying reminder you are subscribed to Super Slots for R5 a day. I ignored the sms and thought maybe it to be **** as I have never subscribed to anything. Today R5 dissapeared from my airtime. I followed the prompts of the sms and hit unsubsribe. Clearly furious but moved on from it. Then later today I received another sms saying reminder you have been subscribed to Game changer for R5 a day. I was fuming. I phoned customer care and they informed me they are experiencing an issue with this I must dail *133*1# to cancell the subscribtion and he will log a call for investigation. When I dailed the given number I had to find that I was subscribed to 28 different subscriptions in the last month that I have not subcribed to all eating away at my airtime. The only answer I got was sorry to hear we are exieriencing a problem with this. I am sorry but this is simple not good enough for me. I want my airtime back for all these subscriptions cell c has decided to add to my account.

0
Replies (1)
Cell C
Cell C's reply12 Nov 2025, 09:59
Official
Dear Divan G,

Our support team has confirmed that you have been contacted. The content services have been successfully cancelled and blocked, and the disputed airtime amount has been credited to your account.

Thank you for taking our call and allowing us to assist you.

Cell C | DA