Cell C - making it impossible to move to another SP

I've been a customer for years. I decided to go to another supplier, and what a mess. I sent them an email to cancel on the termination date of my contracts. They refused. They wanted me to call them to discuss this. I phoned: they wanted to know where I was going(so I must now do their market research FOR them???). How's that for POPI? Sent them an email as well to confirm that I want to keep the numbers as Pay-as-you-go numbers, as my wife is medical dr... We've been without phones for 4days now(contracts expired on Sunday). We phoned them this morning: now, it is on Payg, but they must just activate that - could take between 8-48hrs. And you really want me to reconsider moving???