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1 reviews | Active since Mar 2012

03 Dec 2018, 21:22

Cell C makes mistake, for which I have to pay!

I feel quite irritated as I’m new to Cell C, and already there is a problem.

On Friday, 30 November 2018, my new phone was delivered... only, it wasn’t the correct phone!

I immediately let Cell C know, to which the response was they cannot assist me because my number hasn’t been activated yet. So the order can be placed, the incorrect device delivered, but a return cannot immediately be arranged!

So then, I phoned today (Monday) 3 December 2018, as told. And I’m told that my device will be picked up - and of course it wasn’t!

I just don’t understand why I have to be inconvenienced further, when I’m not the problem.

Cell C should’ve scheduled that the correct device be delivered and the incorrect device be picked up when scheduled!

I had to wait so long for the delivery, and then it’s incorrect. Now I have to wait even longer!

If this is the indication of the service I’m about to receive, I think I may just have to cancel.

0
Replies (3)
Cell C
Cell C's reply04 Dec 2018, 08:02
Official
Good morning Bayley

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. 

Do expect communication. 

Regards 
Cell C | PN 

Cell C
Cell C's reply04 Dec 2018, 10:40
Official
Mpho has been in contact with you to assist and provide feedback regarding this matter.
 
Regards
Cell C | PN 
's update05 Dec 2018, 10:26
Reviewer Update
So, the bad service continues... The incorrect phone has been collected, Cell C has received it. But still my phone cannot be delivered. Now they are waiting for someone in the warehouse... I say it again... The phone hasn't been opened! I've spoken to probably 10 consultants this morning, and no one is able to assist me. Also, they all have conflicting stories! I want my correct phone in my hand TODAY, or I will take this matter further and cancel! Atrocious service! And I cannot receive any incoming calls, and no one is able to assist me with that! So if the new phone is supposed to be delivered, the courier won't be able to get hold of me! Ain't this just fantastic service?!