BW
Ben W

1 reviews | Active since Dec 2013

03 Feb 2022, 12:22

Cell C Lying to Customers

Recently got suckered into accepting a contract upgrade from the 500 MB smart data top-up to the 5GB smart data contract. The sales agent informed me that I would be all the same services (including free wifi calling) with the added ability to load airtime to make non-wifi calls.

After the upgrade, my wifi calling immediately stopped, and I was charged 50% more than the agreed monthly price.

Turns out the 2 contracts are completely different and the one does not include wifi calling...

Cell C used misinformation and deceit to sell their products and then follows it up with ********** customer support.

WOULD NOT RECOMMEND!

0
Replies (1)
Cell C
Cell C's reply03 Feb 2022, 14:59
Official
Good Afternoon Ben

Thank you for reaching out to Cell C.

We have received your review regarding WiFi calling.

Our Social Media consultant will be in touch to assist with your query.

Regards
^NZ