mM
muggschultz M

1 reviews | Active since Feb 2011

12 Apr 2017, 15:09

Cell C LTE terrible signal yet 100GB used up in 6 days of use and now I must pay to cancel

<p>I was warned by my brother not to try Cell C's :TE yet still I went ahead and grabbed the new special 200GB (100GB day use and 100GB midnigh 12am to 5am use)</p> <p> </p> <p>It took 2 days to get the sim card working and now after 6 days and no downloading, the line is suspended, the ping has been terrible, the dsignal is 1 bar and Im 2 blocks away from the head office in Woodmead.</p> <p> </p> <p>Now I want to cancel it as it is brand new and they say no pay us R2000 first then we can only cancel, so im stuck with a R1000 pm lte router that is totally useless to me for 3 weeks out of the month because it magically uses data on its own. On telkom i used to buy 150GB a month and have about 120GB left after every month so I refue to beleive in 1 week i used anywhere near this amount of data.</p> <p> </p> <p>I want this cancelled i will return your modem and pay for the so called datat I used but this is disgusting and im sure its against the consumer protection act.</p>

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Replies (8)
Cell C
Cell C's reply12 Apr 2017, 15:25
Official

Hi Mark

We have referred this matter to one of our team members for assistance. You will be contacted shortly.

Regards

Cell C | PN

Cell C
Cell C's reply18 Apr 2017, 10:53
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

mM
muggschultz M's update18 Apr 2017, 11:15
Reviewer Update

Thank you, I am really impressed with how fast this was taken care of. I really appreciate the help Theodorah and Anna who helped me at Cell C in Mall of Africa.

Cell C
Cell C's reply18 Apr 2017, 12:05
Official

Thumbs up to the ladies for the awesome service!

We will share your compliment with their managers and teams.

Enjoy your day.

Regards

Cell C | PN

mM
muggschultz M's update06 Jun 2017, 10:44
Reviewer Update

Good Morning I really dont know why I have to come back to Hellopeter to get an issue sorted out at cell c but please can someone give me a call so I dont have to put up another review. Thanks

Cell C
Cell C's reply06 Jun 2017, 13:02
Official

Hi Mark

We'll get someone to contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jun 2017, 12:14
Official

Derrick confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jun 2017, 15:30
Official

Derrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN