1 reviews | Active since May 2017

08 Jan 2021, 12:58

Cell C LTE Service Processes are **********.

DO NOT GET ANY LTE DEAL FROM CELL C!!!

Look, their consultants are friendly and I think, deep down, they really want to assist, but either they're *********** OR Cell C's systems and processes make it near impossible for them to.

I've been trying get an LTE sim from them for nearly a month now. First, they use couriers that return a parcel after only trying to contact the receiver once. Then, after deciding to buy a sim from a retailer myself and do a migration on the line, they sell me 100GB Anytime and 100GB Nighttime Topup bundle as a 200GB Bundle.

After having been in over 50 conversations with their representatives, they are still sending me from department to department to get the 200GB package I actually wanted.

Seriously, Cell C, your higher-paid, "higher-ranked" corporate staff can also get off their ass and assist your agents.

I've been a customer of Cell C for a number of years now, and it's always like once you're a customer you don't matter.

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Replies (1)
Cell C
Cell C's reply08 Jan 2021, 13:02
Official
Hi Michael 

We would like to sincerely aplogise for the inconvenience caused by this delay. 

Our Social Media Support Team will contact you for assistance. 

^MM