DS
David S
1 reviews | Active since Sept 2014
18 Oct 2019, 14:33
Cell C LTE network & customer service is pathetic.
I had a LTE contract with Cell C but I had constant problems, losing connectivity regularly. Mid August I took out the SIM card and haven't used the service again.I I then signed-up with another service provider. I have been trying to cancel my contract since end of August, constantly getting the run-around and getting conflicting info from different people each time I contact them. I was told to hand my router in at the store, which I did. However, Cell C still debits my account, which I then have to reverse. Cell C's service is really bad, I'm not surprised they are in trouble.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
18 Oct 2019, 14:45Good Day David
Thank you for contacting Cell C regarding your network cancellation query.
The matter has been escalated and our team will be in touch to assist.
^NS
Thank you for contacting Cell C regarding your network cancellation query.
The matter has been escalated and our team will be in touch to assist.
^NS
Cell C's reply18 Oct 2019, 14:45
Official
Good Day David
Thank you for contacting Cell C regarding your network cancellation query.
The matter has been escalated and our team will be in touch to assist.
^NS
Thank you for contacting Cell C regarding your network cancellation query.
The matter has been escalated and our team will be in touch to assist.
^NS
DS
David S's updateReviewer Update
21 Oct 2019, 16:18Hi NS,
I lodged my complaint on Fri 18th...I get a call from what looks like a Cell C number, the ph rings once and is terminated before I can answer. Later I get a message to say they tried contacting me. Cell C staff playing "silly ******s" with clients. Whoever buys out Cell C....I hope they know how much cleaning-up they have to do. I still haven't been contacted. I'm holding my breath...waiting to see what B....SHT they are going to spin.
Sickening
I lodged my complaint on Fri 18th...I get a call from what looks like a Cell C number, the ph rings once and is terminated before I can answer. Later I get a message to say they tried contacting me. Cell C staff playing "silly ******s" with clients. Whoever buys out Cell C....I hope they know how much cleaning-up they have to do. I still haven't been contacted. I'm holding my breath...waiting to see what B....SHT they are going to spin.
Sickening
DS
David S's update21 Oct 2019, 16:18
Reviewer Update
Hi NS,
I lodged my complaint on Fri 18th...I get a call from what looks like a Cell C number, the ph rings once and is terminated before I can answer. Later I get a message to say they tried contacting me. Cell C staff playing "silly ******s" with clients. Whoever buys out Cell C....I hope they know how much cleaning-up they have to do. I still haven't been contacted. I'm holding my breath...waiting to see what B....SHT they are going to spin.
Sickening
I lodged my complaint on Fri 18th...I get a call from what looks like a Cell C number, the ph rings once and is terminated before I can answer. Later I get a message to say they tried contacting me. Cell C staff playing "silly ******s" with clients. Whoever buys out Cell C....I hope they know how much cleaning-up they have to do. I still haven't been contacted. I'm holding my breath...waiting to see what B....SHT they are going to spin.
Sickening