Cell C LTE issue

Dear Cell C,

My LTE has been off since 24th April 2019. I have visited the branch, as well as contacted your technical support.

I have been allocated a case number, and was contacted a week later. I was informed that LTE is no longer available in my area, as you have cancelled your roaming contract with MTN. therefor according to the consultant, I need to take my router in to the branch and that my contract will be terminated at no cost to me, and data that i have paid for will be credited on a prepaid sim.

I went into the branch, where a consultant, with a very stinky attitude told me that the regional manager has to inform them of this matter. I am paying R860/month for something I can't use.

The consultant was going to call me back within 24hrs, which did not happen.

I am now still continuing to pay for a service I can't use?

This is utter nonsense. At this point in time I expect a monetary reimbur*****t of the service I have paid for and not being able to use. Cell C is now in my opinion in breach of the contract we have entered.

I need this resolved ASAP.