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Ryan O

1 reviews | Active since Jan 2019

27 Jan 2019, 12:56

Cell C LTE Intermittent and no service

Service sucks, got LTE internet from them was good in the beginning till you upgrade. Now it is 2,5 mb/s download speed and then it is intermittent as the best of times. Reported it and all you get is " We are looking into it" is that the why you treat your customers? When you phone customer service and try to select Afrikaans language it cuts you off with "SYSTEM ERROR" nice what bull**** is this. I would not recommend Cell C for anything. They are not even trying to keep their clients happy.

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Replies (6)
Cell C
Cell C's reply28 Jan 2019, 06:47
Official
 We apologize for the frustrations you have experienced. Our team will be in touch to assist you.  Do expect a  call. 

Regards 
Cell C | DA

Cell C
Cell C's reply28 Jan 2019, 12:04
Official
Lungile could not get hold of you.  Please refer to the email sent to you.

Regards
Cell C | DA
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Ryan O's update28 Jan 2019, 15:48
Reviewer Update
I already rep**** to the email as soon as I got it.
RO
Ryan O's update29 Jan 2019, 08:03
Reviewer Update
I did say yesterday that I am available after 4pm and you responded with "NOTED" but still you never phoned nice. I see this is the way that you keep your clients happy and try to assist with bad service. It does not seem that you want the quality of Cell C to be any better as what it is as the moment. Non Existing. So how are you going to hide the fact that your service is really bad.
Cell C
Cell C's reply30 Jan 2019, 08:27
Official
Lungile confirmed that she has contacted you and provided interim feedback. 

Regards 
Cell C | PN 

RO
Ryan O's update05 Feb 2019, 10:25
Reviewer Update
Hi Lungile Then why is the internet so intermittent? The download speed so slow? Last night the internet was the worst ever I tried to update my computer and the download speed was 25kb/s and I could not even connect with my my wifi device as the internet was in such a poor state. This is happening more frequently on a daily basis. I am very unhappy about this service and it seems that nothing is being done about it. I get the feeling that you are hoping that I would just forget about this and keep quiet, NO I WILL NOT. I would like to see the technician and see how he test the signal and site. As the technician was never in contact with me. This has been down grading and nothing is being done about it, How would you feel if I supply you with a service. Then just as you are happy with it I start removing the service from you "but still charge you full price". I then make the service so serviceable that is it not working at all for the most of the time. "keep on charging you full price" You then lie a complaint about it a I say " Sorry but the system is in 100% working condition. Will you be happy??? Well that is where I am. Do you think I must accept this???