Cell C LTE - don’t bother if you’re based in Craighall

Two months ago we first reported our faulty LTE router, on further investigations and endless hours of wasted time that I will never get back, we found that it in fact wasn’t the router, it worked perfectly, it was that LTE and 4G have disappeared from the area. We had it for four months working perfectly and one day, gone. Cell C keep promising to send a network person to the area yet my incident remains open with no resolution. In the interim I am buying data to compensate for no LTE and I am paying monthly for a service I don’t get, LTE. Cell C say they cannot cancel my LTE contract until they figure out what the issue is. Fair enough but then I expect to be refunded the extra data I have had to purchase as well as the monthly LTE costs that I have been paying for no service. Never mind the HOURS spent on the phone trying to resolve, going to the cell c store and, and, and.... So disappointing and frustrating! The obvious is to cancel all my contracts and move on to another services provider.