Cell-C LTE Disconnects 30 times a day for at least 10 minutes and is slower than 3G

Item: Cell C
Rating: 1
Author: Derick P

In short: I've signed up for the Cell-C LTE about a month and a half ago after battling with the Rain LTE service. All I can say is that I'm missing Telkom at the moment. For the past month and a half (the entire time I've been with Cell-C) my connection drops at least 30 times a day between 1min to 10min. The speeds are 50% of the day slower than 3G (0.5Mbps) speeds and the other 50% is under 5Mbps.

My ISP (Afrihost) says its Cell-Cs problem and the best solution is to "wait-it-out". Seriously. Nobody seem to be able to resolve this issue for me. But the money they keep on collecting. I have a phone and 3G ****le with Cell-C, but out of principle, I'm thinking of cancelling that as soon as I can.

Helpful (0)

Replies (3)

Cell C's replyOfficial

13 Oct 2018, 07:07

Good morning Derick

We apologize for the poor connection issue you have been experiencing.

We will refer this matter to the relevant department for assistance and a solution will be provided.

Regards

Cell C | PN

Cell C's reply13 Oct 2018, 07:07

Official

Good morning Derick

We apologize for the poor connection issue you have been experiencing.

We will refer this matter to the relevant department for assistance and a solution will be provided.

Regards

Cell C | PN

Derick P's updateReviewer Update

19 Oct 2018, 18:25

So, Neither Cell-C nor Afrihost could solve my issues. Cell-C says that support needs to be given by Afrihost; understandable. So, I phoned Cell-C and signed up for their 100GB LTE package so I can finally get support from a company. All I can say, at least Afrihost handles a person with a little respect. I received the router and SIM today and 6 hours later I phoned Cell-C. The lady argued with me saying I need to charge the router. A little rude also. Only one problem, the router does not work with a battery. :( So, did I make a mistake going directly to Cell-C. So far yes, but watch this space for more.

Derick P's update19 Oct 2018, 18:25

Reviewer Update

Derick P's updateReviewer Update

20 Oct 2018, 12:27

Signing up directly with Cell-C did not help at all. The service is even worse than with Afrihost. Common guys. What does a person have to do to get some service here.

Derick P's update20 Oct 2018, 12:27

Reviewer Update

Signing up directly with Cell-C did not help at all. The service is even worse than with Afrihost. Common guys. What does a person have to do to get some service here.