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aldwen.teitge aldwen.teitge

1 reviews | Active since May 2013

19 Jul 2017, 20:53

Cell C LTE -A is Terrible speeds nad packet loss in lte-a areas.

<p>Good day.</p> <p> </p> <p>I have an Lte - a Home router RTL30VW Router. 3 months ago I went on the contract and at first it was great, currently for almost 4 weeks i have continious packetloss of 20%. A lot of lag and a lot of disconnects.</p> <p> </p> <p>3 consultants tried to assist , I upgraded the router as requested, played with the settings and there is no solution so far. When I opened the contract it was agarantee of lte-A speeds and now i have getting less then 3G. This is not acceptable for the price I am paying. Please resolve this and get in contact with me on ********** .</p> <p> </p> <p>If this is not resovled quickly I want a refund and the contract to be canceled due to in effective equipment.</p> <p>The Cell C number is : ********** .</p> <p>Location is Midrand, noordewyk, lever road.</p>

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Replies (4)
Cell C
Cell C's reply20 Jul 2017, 07:35
Official

Hi Adwin

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

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aldwen.teitge aldwen.teitge's update20 Jul 2017, 08:15
Reviewer Update

Thank you, please email me if you do not get in contact to my phone. I really need a permenant solution to this internet solution.

Cell C
Cell C's reply20 Jul 2017, 10:40
Official

Kindly respond to Theodorah's email for further assistance.

Regards

Cell C | PN

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aldwen.teitge aldwen.teitge's update21 Jul 2017, 08:54
Reviewer Update

Good day, I ave not recieved any email or phone call.

If I do not recieve any communication by the end of today , please accept the contract termination notice due to lack of support AND unaffective equipments/solutions.

Thank you.