CELL C - LTE-A

Extremely unhappy with Cell C. Opened a LTE-A contract on 16 September 2018. Experienced problems from the start just to get connected. Router had to be updated, took 6 hours and many calls to customer care to get connected. Thereafter router regularly lost connection and indicated "no internet". Again many call were made to the Technical department, and every time the router had to be reset, or unplugged and sim car removed to restore connection. On 01 October the router lost signal completely and the Technical department had to log a case with the Networks section. On 02 October was requested to go back to the store to test the sim and router. Store indicated the sim was faulty and a sim swop was required. Were charged R150. This is completely unacceptable to be charged for something that was clearly not the customers fault. Contacted customer services to lay a complaint and just back to square being redirected to various departments have to explain the whole situation over and over. Extremely annoyed with the whole experience the last two weeks. Now its wait and see what the new sim card does.