Cell C LTE

Another month has passed and I am still paying for a service that I am not receiving. If I cancel my debit order then I am in the wrong yet after three months I still don’t have internet access.

I have phoned the helpdesk numerous times and I am endlessly passed from one area to another with no resolution.

Cell C need to come and collect their router, cancel my contract and reimburse me for the last three months. If they don’t then I need to know where I can send the summons because this has now become ridiculous!

Listed below is their unacceptable response to my last complaint: RESOLUTION CODE CellC Internal RESOLUTION The client receives poor coverage as she is situated in the null of the serving site (0887) and also the site is in the dip the client is in a higher elevation therefore there is no clear line of sight. We have a planned site 700 meters away from the customer to help improve coverage, unfortunately there is no time line available.