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Kim K

1 reviews | Active since Mar 2009

09 Oct 2024, 07:53

Cell C Lost or Stole our Data

Both my son and my daughter’s data ‘disappeared’ - the full 50GB day and night data for my son - and everyone knows that the night data can’t be used (sort of a **** vibe). So where is it - who stole it? Cell C? Why you taking so long to return it - went to Waterfront Cell C, spoke to Tyrone who escalated it. But no communication so far, from him for an update, from CELL C returning it.

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Replies (3)
Cell C
Cell C's reply09 Oct 2024, 08:08
Official
Dear Kim, Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the disappearance of your son and daughter's data. We understand how important it is to resolve this matter as quickly as possible. To assist you urgently, could you kindly share the numbers in question via private reply? Our Social Media Support team will follow up on the ticket that was logged by Tyrone at the Waterfront store. Additionally, we will initiate an investigation from our end to ensure we can address this issue promptly and effectively.

Best regards,
Cell C | NZ

Best regards,

KK
Kim K's update09 Oct 2024, 09:08
Reviewer Update
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Cell C
Cell C's reply09 Oct 2024, 10:26
Official
Thank you for getting back to us. 

Our Support Team will be in touch within 24 hours.

Best regards,
Cell C | NZ

Best regards,