CW
Christopher W
1 reviews | Active since Nov 2024
14 Nov 2024, 06:59
Cell C Lost my backing with data availability
I have been unable to access my mobile data since the 28 October and have contacted the call center about 5 times to resolve the issue and to date have had no success after been instructed on what to do each time a different story. The final straw for me was when I was told that a technician would contact me and have now waited for almost 24 hours for this call. I work on site as a project manager and require data to communicate with subcontractors adequately. I now have to find a Wi-Fi network to enable my communications to transmit and sometimes they time out leaving me not know what has been communicated and what has not!
Cell C have lost my backing.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
14 Nov 2024, 07:53Dear Christopher Brett White,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been experiencing with your mobile data service. We understand how essential data access is for your role as a project manager, and we regret the repeated steps you've taken without a resolution.
To help us address this matter as quickly as possible, please send us any reference number you may have received for this issue and confirm the number we can reach you on. We will escalate this matter to our technical team to ensure you receive further assistance promptly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been experiencing with your mobile data service. We understand how essential data access is for your role as a project manager, and we regret the repeated steps you've taken without a resolution.
To help us address this matter as quickly as possible, please send us any reference number you may have received for this issue and confirm the number we can reach you on. We will escalate this matter to our technical team to ensure you receive further assistance promptly.
Regards,
Cell C | GN
Best regards,
Cell C's reply14 Nov 2024, 07:53
Official
Dear Christopher Brett White,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been experiencing with your mobile data service. We understand how essential data access is for your role as a project manager, and we regret the repeated steps you've taken without a resolution.
To help us address this matter as quickly as possible, please send us any reference number you may have received for this issue and confirm the number we can reach you on. We will escalate this matter to our technical team to ensure you receive further assistance promptly.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience you've been experiencing with your mobile data service. We understand how essential data access is for your role as a project manager, and we regret the repeated steps you've taken without a resolution.
To help us address this matter as quickly as possible, please send us any reference number you may have received for this issue and confirm the number we can reach you on. We will escalate this matter to our technical team to ensure you receive further assistance promptly.
Regards,
Cell C | GN
Best regards,
CW
Christopher W's updateReviewer Update
14 Nov 2024, 08:08Everybody at Cell C always says how sorry they are, but these have become hollow words to me after my experience, reading from a method statement! At no stage was I offered a reference number.
I would also like to inform you that your so-called Business Exclusive Desk number of *** go through to your general call center and you have then got to give these operators all your details before being put through to the Business Centre and then you have to repeat yourself again. Seems like the Business Exclusive Desk is a f****. My cell number is ***. Let's see how quickly a technician will resolve my issue.
I would also like to inform you that your so-called Business Exclusive Desk number of *** go through to your general call center and you have then got to give these operators all your details before being put through to the Business Centre and then you have to repeat yourself again. Seems like the Business Exclusive Desk is a f****. My cell number is ***. Let's see how quickly a technician will resolve my issue.
CW
Christopher W's update14 Nov 2024, 08:08
Reviewer Update
Everybody at Cell C always says how sorry they are, but these have become hollow words to me after my experience, reading from a method statement! At no stage was I offered a reference number.
I would also like to inform you that your so-called Business Exclusive Desk number of *** go through to your general call center and you have then got to give these operators all your details before being put through to the Business Centre and then you have to repeat yourself again. Seems like the Business Exclusive Desk is a f****. My cell number is ***. Let's see how quickly a technician will resolve my issue.
I would also like to inform you that your so-called Business Exclusive Desk number of *** go through to your general call center and you have then got to give these operators all your details before being put through to the Business Centre and then you have to repeat yourself again. Seems like the Business Exclusive Desk is a f****. My cell number is ***. Let's see how quickly a technician will resolve my issue.
CW
Christopher W's updateReviewer Update
14 Nov 2024, 08:09f**** = f****
CW
Christopher W's update14 Nov 2024, 08:09
Reviewer Update
f**** = f****
CW
Christopher W's updateReviewer Update
14 Nov 2024, 08:10f*** is not a swear word!!!
CW
Christopher W's update14 Nov 2024, 08:10
Reviewer Update
f*** is not a swear word!!!
Cell C's replyOfficial
14 Nov 2024, 08:25Thank you for getting back to us. We have escalated the matter, and one of our consultants will contact you within 24 working hours to assist with resolving this issue.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply14 Nov 2024, 08:25
Official
Thank you for getting back to us. We have escalated the matter, and one of our consultants will contact you within 24 working hours to assist with resolving this issue.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
CW
Christopher W's updateReviewer Update
14 Nov 2024, 08:41That will be about 11 Days since the original problem was raised.
CW
Christopher W's update14 Nov 2024, 08:41
Reviewer Update
That will be about 11 Days since the original problem was raised.
Cell C's replyOfficial
14 Nov 2024, 08:52Rest assured, we will contact you as soon as possible.
We sincerely apologize for the delay in resolving this matter, and we appreciate your patience as we work to address it promptly.
Regards,
Cell C | GN
We sincerely apologize for the delay in resolving this matter, and we appreciate your patience as we work to address it promptly.
Regards,
Cell C | GN
Best regards,
Cell C's reply14 Nov 2024, 08:52
Official
Rest assured, we will contact you as soon as possible.
We sincerely apologize for the delay in resolving this matter, and we appreciate your patience as we work to address it promptly.
Regards,
Cell C | GN
We sincerely apologize for the delay in resolving this matter, and we appreciate your patience as we work to address it promptly.
Regards,
Cell C | GN
Best regards,
CW
Christopher W's updateReviewer Update
14 Nov 2024, 08:58Can someone not pick up the phone and phone a technician and say please phone this person now?
CW
Christopher W's update14 Nov 2024, 08:58
Reviewer Update
Can someone not pick up the phone and phone a technician and say please phone this person now?
Cell C's replyOfficial
14 Nov 2024, 09:03You will be assisted as soon as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,
Cell C's reply14 Nov 2024, 09:03
Official
You will be assisted as soon as possible.
Regards,
Cell C | GN
Regards,
Cell C | GN
Best regards,