JN
JESSICA N
1 reviews | Active since Feb 2018
01 Mar 2023, 18:23
CELL C LOST MY ACC AND TOOK MORE MONEY THAN THEY SHOULD
I joined cell c in Jan initially great service however this month i made payment on the 24th Feb , kept getting emails for payment, i even emailed the proof of payment. They debited a further R198 saying its for non payment. I called the call centre twice and they cannot find my account which is utter nonsence. If I am not refunded my R198 and have this whole payment issue sorted i will be changing service providers.
Helpful (0)
Replies (12)0
Replies (12)JN
JESSICA N's updateReviewer Update
02 Mar 2023, 08:16Okay so prepaid home connecta is correct its directly with Cell c there was no third party involved.
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JESSICA N's update02 Mar 2023, 08:16
Reviewer Update
Okay so prepaid home connecta is correct its directly with Cell c there was no third party involved.
JN
JESSICA N's updateReviewer Update
02 Mar 2023, 08:17If there is not account do me a favor and ensure no further amounts are taken from my account, i am moving to a new service provider from the end of march, can you email me confirmation that i am not a customer of cellc so should any further amounts be taken it can be reversed
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JESSICA N's update02 Mar 2023, 08:17
Reviewer Update
If there is not account do me a favor and ensure no further amounts are taken from my account, i am moving to a new service provider from the end of march, can you email me confirmation that i am not a customer of cellc so should any further amounts be taken it can be reversed
Cell C's replyOfficial
02 Mar 2023, 08:22Only home conneta is with us . We're not the ones debiting your account. Please refer to your bank they will assist using the debit order reference number to find who is debiting your account .
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Cell C's reply02 Mar 2023, 08:22
Official
Only home conneta is with us . We're not the ones debiting your account. Please refer to your bank they will assist using the debit order reference number to find who is debiting your account .
^NH
^NH
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JESSICA N's updateReviewer Update
02 Mar 2023, 08:28so is there an existing account or not because yesterday all your consultants couldnt find an account
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JESSICA N's update02 Mar 2023, 08:28
Reviewer Update
so is there an existing account or not because yesterday all your consultants couldnt find an account
JN
JESSICA N's updateReviewer Update
02 Mar 2023, 08:31how to i cancel the existing service from the end of this month
JN
JESSICA N's update02 Mar 2023, 08:31
Reviewer Update
how to i cancel the existing service from the end of this month
JN
JESSICA N's updateReviewer Update
02 Mar 2023, 08:31how to i cancel the existing service from the end of this month
JN
JESSICA N's update02 Mar 2023, 08:31
Reviewer Update
how to i cancel the existing service from the end of this month
Cell C's replyOfficial
02 Mar 2023, 08:38You have no existing account that is contractual with us apart from the prepaid sim card.
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Cell C's reply02 Mar 2023, 08:38
Official
You have no existing account that is contractual with us apart from the prepaid sim card.
^NH
^NH
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JESSICA N's updateReviewer Update
02 Mar 2023, 11:24So that means nothing should be debited from my account going forward? And i dont know what sim card you are referring to as i signed up for fiber to the home.
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JESSICA N's update02 Mar 2023, 11:24
Reviewer Update
So that means nothing should be debited from my account going forward? And i dont know what sim card you are referring to as i signed up for fiber to the home.
Cell C's replyOfficial
02 Mar 2023, 11:58Not by us no.
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Cell C's reply02 Mar 2023, 11:58
Official
Not by us no.
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^NH
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JESSICA N's updateReviewer Update
02 Mar 2023, 12:58That is fine, this correspondence will be used as proof when i dont pay at the end of this month since there is no existing account with you.
JN
JESSICA N's update02 Mar 2023, 12:58
Reviewer Update
That is fine, this correspondence will be used as proof when i dont pay at the end of this month since there is no existing account with you.
Cell C's replyOfficial
02 Mar 2023, 13:33Noted.
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Cell C's reply02 Mar 2023, 13:33
Official
Noted.
^NH
^NH
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JESSICA N's updateReviewer Update
02 Mar 2023, 15:39I received an email that my service is suspended for non payment, i did make payment already this is the ref on the email FTH0PS25D10U.
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JESSICA N's update02 Mar 2023, 15:39
Reviewer Update
I received an email that my service is suspended for non payment, i did make payment already this is the ref on the email FTH0PS25D10U.