*** CELL-C lost a customer today – BAD Customer Service – Fibre Division ***

*** CELL-C lost a customer today – BAD Customer Service – Fibre Division ***

Whatever you do, do not use CELL-C as a service provider for your fibre needs. I have had endless speed issues. I am paying for a 100Mbps / 100Mbps line – I am lucky if I get 30Mps / 40Mpbs. Cell-C sent out Vumatel (backbone supplier) – and we have confirmed that the speed directly to the PC with a LAN cable is 100Mbps / 100Mbps. The information and screenshots were shared with Cell-C whilst Vumatel was onsite. Every time I open a ticket with Cell-C – it gets closed, they ask for more information. I received an e-mail that someone tried to contact me on *** – who dials this number, when as an account holder they have my details. I have been battling for months. Cell-C refuse to look at the issue any further – Today they closed the ticket again. I signed up with RAIN – for 5G took 7 minutes – Sorry Cell-C, you really need to up your game – you have been charging me for speeds you cant supply.