Cell C loosing yet another customer after 10 years

<p>So I went though to Edgars yesterday, and was stopped by CellC promotors who informed me that they were giving away a R1000 voucher, that can be used at any store is Rosebank mall, to anyone that signs up on contract with them. So I thought ok - I was on contract with them for years, then on prepaid, lets open another contract! and the nightmare begins...</p> <p>1 - 20 minutes later they cannot find the key to open the cell phone cabinet for me have a look a the phone.</p> <p>2 - They then hand me a collegues phone of the same make to look at.</p> <p>3- I wait for over an hour for the 4 page contract to be printed and signed.</p> <p>4- I am then informed that my current Cell C number cannot be migrated to the new phone.</p> <p>5- We then proceed to the tills, where my new phone is being taken out of the box, having the sim put in, the face plastic removed and the touch screen printed with a whole lot of dirty finger marks, for an unknown reason they needed to put the sim in!</p> <p>6- I am asked to sign for an insurance amount that I am liable for, which I was never informed about, I never requested, never heard of before. I decline to sign this as I did not request it, and requested that they remove this insurance option.</p> <p>7- I am told that the insurance has already been processed and they cannot cancel it, I will have to sign and then return within 30days to cancel this insurance.</p> <p>8- I proceed to get my R1000 voucher that can be used at "any store" in Rosebank Mall. I am informed by the cellc promotors that the voucher can only be used at select stores (non of which hold interest to me) and sent on my merry way.</p> <p>9- I attemp to use this voucher card at one of the select stores at it is declinede, apparently it has to be registered and activated BY CELL C before I can use it.</p> <p>10 - I then phone CellC and inform them of this, as they did not inform me! its now a day later and the card still does not work.</p> <p> </p> <p><br />I am utterly disgusted with the competency of the Edgars staff members handeling cellular contracts at Rosebank Mall. Cell C promotors and reps at Rosebank Mall have disapointed me beyond words by selling me false products and not informing me about a single thing that i am purchasing.</p> <p> </p> <p><br />Today I will go back to this branch and request that everything be cancelled immedietly, I will hand back the dirty phone and useless voucher, I am sickened by their incompetence.</p>