Cell C loaded incorrect data - surely this is *****; Customer Service also stinks

<p>On 5 Jan, we purchased 3 data sims:</p> <p>1 x 200GB</p> <p>2 x 100GB<br /><br />Now in March we realized the one didnt connect so being curious about this, we called the contact centre who informed me that on that 100GB card, Cell C incorrectly only loaded 8.61GB of data which had been depleted. And they couldnt assist in resolving it but we should drive to the Cell C store where we purchased in order to get it resolved. After discussion, the "supervisor/manager" at the contact centre said it was ok to go to any store.<br />I then asked him to check my 200GB card and he confirmed that only... wait for it... 79GB data was loaded and my balance was now 69GB.... note I paid for a 200GB card here... and the previous card was supposed to be 100GB.</p> <p> </p> <p>I then went on Saturday to the Cell C store in Carlswald and the manager was firstly arrogant cos after telling us the systems were offline, she said she thinks their contact centre gave me incorrect information - note that I spoke to a few different people at the contact centre who told me the same story - this manager had super powers it seems to deduce (with systems offline) that the contact centre had given me incorrect info. She took our numbers and the details of the THREE sim cards and promised to call back that same day i.e. Saturday - It is Tuesday and perhaps the systems are still offline cos our dear super power manager has not yet called back to resolve this.</p> <p> </p> <p>We spent almost R4000 on these sim cards and CELL C are carrying on like nothing is wrong here.</p> <p><br />I understand everyone makes mistakes but this is gone to far because instead of apologizinig and rectifying this matter, their customer service really really stinks!!!</p>